Technical Troubleshooting Tips

Students and Parents,

This page will continually be updated with information. If you have a technical issue you can send an email to camtechhelp@apsva.us and I will try to respond within 24 hours.

Students should report any technical difficulties with their iPad to their teacher or the school ITC, Kathy Gust.

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Problem Connecting to WIFI?

At Home or at School:

• Double check the WiFi to assure you are connected:   Settings > WIFI
• Turn iPad off (hold down power button then slide bar on screen to off)
  • Wait 10 seconds; turn power on-you should see white apple on start up
• If you are still not connected to WiFI look for the letters VPN next to the battery usage in the upper right corner of the iPad.
  • If you do not see VPN open the Global Protect app on the iPad
    • Tag the blue circle in the middle to Connect
  • If Connected does not appear, turn the iPad off then back on.

     Still not connected? Open the HUB App

• Log in with student ID and password
• Repeat Global Protect directions above

Do you need Internet at home?

• Visit the APS Internet Service Assistance page for more information.