Technical Troubleshooting Tips

Students and Parents,

This page will continually be updated with information. If you have a technical issue you can send an email to and I will try to respond within 24 hours.

Students should report any technical difficulties with their iPad to their teacher or the school ITC, Kathy Gust.


Problem Connecting to WIFI?

At Home or at School:

  • Double check the WiFi to assure you are connected:   Settings > WIFI
  • Turn iPad off (hold down power button then slide bar on screen to off)
    • Wait 10 seconds; turn power on-you should see white apple on start up
  • If you are still not connected to WiFI look for the letters VPN next to the battery usage in the upper right corner of the iPad.
    • If you do not see VPN open the Global Protect app on the iPad
      • Tag the blue circle in the middle to Connect
    • If Connected does not appear, turn the iPad off then back on.

     Still not connected? Open the HUB App

  • Log in with student ID and password
  • Repeat Global Protect directions above

Do you need Internet at home?